Commonly Asked Questions
about the pieces
are these items authentic?
yes — every piece is personally sourced and authenticated by hope, founder of other matters atelier. provenance, labels, construction, and condition are carefully verified before any piece is listed.
how do you describe condition?
each listing includes a condition grade and detailed notes on any flaws, however minor. we document everything — fabric, hardware, lining, closures — so you know exactly what you're receiving. if a piece is listed as excellent, it means just that.
are measurements included?
yes. every listing includes precise flat measurements. we recommend comparing these directly to a garment you already own and love for the most accurate fit assessment.
ordering and shipping
where do you ship?
we currently ship within the united states. international shipping inquiries are welcome — reach out to us directly at other@othermattersatelier.com.
how much does shipping cost?
complimentary shipping on every order, always.
how long does shipping take?
orders are typically processed within 1–3 business days and shipped via USPS. you will receive tracking information once your order is on its way.
returns and care
what is your return policy?
because every piece at other matters is one of a kind, all sales are final. we encourage you to review measurements, condition notes, and photographs carefully before purchasing. if you have any questions about a specific piece, please reach out before buying — we're happy to help.
can i ask questions before i buy?
always. reply to any email, reach out via instagram, or contact us at other@othermattersatelier.com. we know these pieces well and want you to feel confident before committing.
Get in Touch
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