FAQ
Everything you need to know before you buy. Shipping, returns, condition, and provenance — answered by Other Matters Atelier, Los Angeles.
Common Questions Answered
about the pieces
are these items authentic?
yes — every piece is personally sourced and authenticated by hope, founder of other matters atelier. provenance, labels, construction, and condition are carefully verified before any piece is listed.
how do you describe condition?
each listing includes a condition grade and detailed notes on any flaws, however minor. we document everything — fabric, hardware, lining, closures — so you know exactly what you're receiving. if a piece is listed as excellent, it means just that.
are measurements included?
yes. every listing includes precise flat measurements. we recommend comparing these directly to a garment you already own and love for the most accurate fit assessment.
ordering and shipping
where do you ship?
we currently ship within the united states and we now ship internationally to the EU, UK, and Canada.
International shipping rates are calculated at checkout based on your location and package weight. Please note that customs duties and import taxes may apply and are the responsibility of the buyer. Delivery times vary by destination — typically 7–21 business days via USPS. For questions about your international order, contact us at other@othermattersatelier.com.
how much does shipping cost?
complimentary shipping on every order, always.
how long does shipping take?
orders are typically processed within 1–3 business days and shipped via USPS. you will receive tracking information once your order is on its way.
returns and care
what is your return policy?
because every piece at other matters is one of a kind, all sales are final. we encourage you to review measurements, condition notes, and photographs carefully before purchasing. if you have any questions about a specific piece, please reach out before buying — we're happy to help.
can i ask questions before i buy?
always. reply to any email, reach out via instagram, or contact us at [email]. we know these pieces well and want you to feel confident before committing.
about other matters
who is behind other matters atelier?
other matters was founded by hope griffin, a los angeles-based fashion designer with over a decade of industry experience. each piece is personally sourced in paris and brought back to los angeles — chosen for its craft, character, and ability to hold meaning over time.
how often do you release new pieces?
new pieces are released in small, intentional drops. subscribers receive early access before anything is announced publicly. you can join the list at the link above.
